diff --git a/app/Http/Controllers/Admin/SupportTicketController.php b/app/Http/Controllers/Admin/SupportTicketController.php new file mode 100644 index 0000000..e1be393 --- /dev/null +++ b/app/Http/Controllers/Admin/SupportTicketController.php @@ -0,0 +1,21 @@ +ensurePlatformAdmin($request); + + // 当前阶段：先做最小骨架页，后续再接入列表/筛选/创建/指派/SLA/升级。 + return view('admin.support_tickets.index'); + } +} diff --git a/app/Models/SupportTicket.php b/app/Models/SupportTicket.php new file mode 100644 index 0000000..cea587b --- /dev/null +++ b/app/Models/SupportTicket.php @@ -0,0 +1,31 @@ + 'datetime', + ]; +} diff --git a/database/migrations/2026_03_15_083356_create_support_tickets_table.php b/database/migrations/2026_03_15_083356_create_support_tickets_table.php new file mode 100644 index 0000000..3403600 --- /dev/null +++ b/database/migrations/2026_03_15_083356_create_support_tickets_table.php @@ -0,0 +1,59 @@ +id(); + + // scope：用于多层级隔离（platform/site/merchant） + $table->string('scope', 20)->default('platform'); + $table->unsignedBigInteger('scope_id')->nullable(); + + // 关联对象（用于“收费闭环/治理串联”） + $table->unsignedBigInteger('merchant_id')->nullable(); + $table->unsignedBigInteger('buyer_id')->nullable(); + $table->unsignedBigInteger('order_id')->nullable(); + $table->unsignedBigInteger('platform_order_id')->nullable(); + $table->unsignedBigInteger('site_subscription_id')->nullable(); + $table->unsignedBigInteger('platform_lead_id')->nullable(); + + // 工单基础字段 + $table->string('ticket_no', 50)->unique(); + $table->string('category', 50)->default('general'); + $table->string('priority', 20)->default('normal'); + $table->string('status', 20)->default('open'); + $table->string('subject', 200)->default(''); + $table->text('content')->nullable(); + + // 指派与时间 + $table->unsignedBigInteger('assigned_admin_id')->nullable(); + $table->timestamp('closed_at')->nullable(); + + $table->timestamps(); + + $table->index(['scope', 'scope_id']); + $table->index(['merchant_id']); + $table->index(['platform_order_id']); + $table->index(['site_subscription_id']); + $table->index(['platform_lead_id']); + $table->index(['status', 'priority']); + }); + } + + /** + * Reverse the migrations. + */ + public function down(): void + { + Schema::dropIfExists('support_tickets'); + } +}; diff --git a/resources/views/admin/layouts/app.blade.php b/resources/views/admin/layouts/app.blade.php index 666d9c7..8aa117c 100644 --- a/resources/views/admin/layouts/app.blade.php +++ b/resources/views/admin/layouts/app.blade.php @@ -43,6 +43,13 @@ +
+ 客服中心 +
+ 工单 +
+
+
系统
diff --git a/resources/views/admin/support_tickets/index.blade.php b/resources/views/admin/support_tickets/index.blade.php new file mode 100644 index 0000000..bdac226 --- /dev/null +++ b/resources/views/admin/support_tickets/index.blade.php @@ -0,0 +1,16 @@ +@extends('admin.layouts.app') + +@section('title', '客服中心 / 工单') +@section('page_title', '客服中心 / 工单') + +@section('content') +
+

客服中心（工单）骨架页：用于后续接入“对账异常/退款异常/续费缺订阅”等治理工单闭环。

+

当前阶段仅做信息架构占位与路由/权限/数据模型埋口，避免后续大改。

+
+ +
+

工单列表（占位）

+

下一步将接入：筛选（scope/状态/优先级/关联对象）、创建工单、指派、SLA、升级链路与审计。

+
+@endsection diff --git a/routes/web.php b/routes/web.php index 63d5839..75fba36 100644 --- a/routes/web.php +++ b/routes/web.php @@ -10,6 +10,7 @@ use App\Http\Controllers\Admin\ProductCategoryController as AdminProductCategory use App\Http\Controllers\Admin\ProductController as AdminProductController; use App\Http\Controllers\Admin\MerchantController as AdminMerchantController; use App\Http\Controllers\Admin\SiteSubscriptionController; +use App\Http\Controllers\Admin\SupportTicketController; use App\Http\Controllers\Front\H5Controller; use App\Http\Controllers\Front\PlatformController as FrontPlatformController; use App\Http\Controllers\MerchantAdmin\AuthController as MerchantAdminAuthController; @@ -155,6 +156,9 @@ Route::prefix('admin')->group(function () { Route::get('/platform-leads', [\App\Http\Controllers\Admin\PlatformLeadController::class, 'index']); Route::post('/platform-leads/{lead}/set-status', [\App\Http\Controllers\Admin\PlatformLeadController::class, 'setStatus']); + + // 客服中心（工单）- 先做骨架与扩展点埋口 + Route::get('/support-tickets', [SupportTicketController::class, 'index']); }); }); diff --git a/tests/Feature/AdminSupportTicketIndexPageShouldRenderTest.php b/tests/Feature/AdminSupportTicketIndexPageShouldRenderTest.php new file mode 100644 index 0000000..a7ae235 --- /dev/null +++ b/tests/Feature/AdminSupportTicketIndexPageShouldRenderTest.php @@ -0,0 +1,32 @@ +seed(); + + $this->post('/admin/login', [ + 'email' => 'platform.admin@demo.local', + 'password' => 'Platform@123456', + ])->assertRedirect('/admin'); + } + + public function test_support_ticket_index_page_should_render(): void + { + $this->loginAsPlatformAdmin(); + + $res = $this->get('/admin/support-tickets'); + $res->assertOk(); + + $res->assertSee('客服中心', false); + $res->assertSee('工单列表', false); + } +} diff --git a/tests/Feature/AdminTopNavShouldContainSupportCenterLinkTest.php b/tests/Feature/AdminTopNavShouldContainSupportCenterLinkTest.php new file mode 100644 index 0000000..56415de --- /dev/null +++ b/tests/Feature/AdminTopNavShouldContainSupportCenterLinkTest.php @@ -0,0 +1,33 @@ +seed(); + + $this->post('/admin/login', [ + 'email' => 'platform.admin@demo.local', + 'password' => 'Platform@123456', + ])->assertRedirect('/admin'); + } + + public function test_topnav_should_contain_support_tickets_link(): void + { + $this->loginAsPlatformAdmin(); + + $res = $this->get('/admin'); + $res->assertOk(); + + $res->assertSee('客服中心', false); + $res->assertSee('/admin/support-tickets', false); + $res->assertSee('工单', false); + } +}